Privacy Policy

Ringse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call answering platform and visit our website at ringse.com (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

We collect several types of information for various purposes to provide and improve our Service:

Personal Data: While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to your name, email address, phone number, company name, and billing information.

Call Data: When calls are handled by Ringse, we collect call recordings, transcriptions, caller phone numbers, call duration, and call summaries. This data is essential for providing the Service and is processed in accordance with applicable data protection laws.

Usage Data: We automatically collect information about how the Service is accessed and used, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.

Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our Service. See our Cookie Policy for more details.

We use the collected data for the following purposes:

- To provide, maintain, and improve the Service

- To process and manage your account and subscription

- To handle and respond to inbound calls on your behalf

- To send you call summaries, notifications, and alerts

- To provide customer support and respond to your inquiries

- To analyse usage patterns and improve our AI technology

- To send marketing communications (with your consent)

- To detect, prevent, and address technical issues and fraud

- To comply with legal obligations

We do not sell your personal data. We may share your information in the following situations:

Service Providers: We may share your data with third-party companies that help us operate our Service, such as cloud hosting providers, payment processors, and analytics services.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.

Business Transfers: If Ringse is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

The security of your data is important to us. We implement industry-standard security measures including end-to-end encryption for all call data, secure data storage with access controls, regular security audits and penetration testing, and employee access restrictions. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Call recordings and transcriptions are retained for the period specified in your account settings (default: 90 days) unless you choose to delete them earlier. Account data is retained for the duration of your subscription and for a reasonable period thereafter for legal and business purposes.

Depending on your location, you may have the following rights:

- The right to access, update, or delete your personal information

- The right to rectification if your information is inaccurate or incomplete

- The right to object to our processing of your personal data

- The right to request restriction of processing

- The right to data portability

- The right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@ringse.com.

If you are a resident of the European Economic Area (EEA) or the United Kingdom, we process your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK GDPR. Our legal bases for processing include consent, contractual necessity, legitimate interests, and legal obligations.

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@ringse.com

Website: ringse.com/contact